Welcome to the official site of Cooperative Telephone Exchange. With new features and a new design, you can keep up to date on all your Cooperative's communications products and services, tech support questions, plus much more. You can login to your netINS Webmail account and even check the weather while you're here. So, make yourself comfortable, take a look around and be sure to check out the informational, educational and fun links provided here.
Click on the Residential Services link to the left for information on phone, internet, and video services.
Problems with your Services - Please check your battery backup unit located in the basement or utility room. Verify power is connected at the outlet and green lights are on. If you have taken these steps and your service is still out, please contact the office. Click here for information related to standby power for home phone services.
New Web Mail Update - Click here to learn more about accessing your Webmail.
Video Programming Update - We now have Watch TV Everywhere available for our video customers with no additional cost. Content is limited to providers that offer TVE rights and not all channels are available. Watch TV Everywhere is TV programs that are available on something other than a TV set. This means your PC, laptop, iPad, iPhone or Android. Click here for steps on how to authenticate your WTVE account. Click here for an updated channel guide.
It is that time of the year once again where Sun Outages affect your TV service. Click here to view a Tech Talk educational spot.
KDSM FOX 17 is currently not available from the provider. This includes channels 17, 18, 19, 20, and 417. We appreciate your patience during this outage. For additional information please visit https://kdsm17.com/
KDSM FOX 17 Tower Update 5/21: Getting back on DirectTV, Dish and over the air continues to be our goal since we had the tower disruption late last week. The specific damage (for viewers that inquired) is due to a catastrophic burn-out of the station’s transmission line on the tower. Keeping our crew safe is also a top priority. Due to strong winds and predicted rain this afternoon, we will not be able to repair the tower today, as it is too dangerous to send the crew up to make the final repair. The weather forecast is expected to be better tomorrow except we could still have high winds. If the weather allows for the crew to safely go up the tower tomorrow, we expect to be back on the air sometime Wednesday afternoon. The KDSM FOX 17 tower is the highest priority tower of all the stations within our company and we are doing everything possible to get this fixed quickly and safely. We appreciate your patience and understanding during this outage.
KDSM FOX 17 Tower Update 5/22: KDSM has been made aware of the tragic event that occurred at the tower site where KDSM’s antenna is located. A contractor was working on repairs to KDSM’s antenna when he fell and was fatally injured. At this time, no other details have been made available. Our thoughts and prayers are with his family.
KDSM FOX 17 Tower Update 5/23: WHO has started transmitting KDSM FOX 17. WHO discontinued service for 13.3 and 13.4 or channels 15 and 16 to allow for the transmitt of channel 17. The channels 15, 16, 18, 19, and 20 will remain out of service until the issue is fully resolved.
KDSM FOX 17 Tower Update 5/29: We are working to find a solution to the audio issue occurring with some of our programming. Thank you for your patience and viewership. Concerning our transmission repair: We will continue to be on 13.3 over the air for several weeks. There is a high demand for tower crews across the country and when we finally do get a crew assigned to our tower, the repair will take a few weeks. We apologize for this inconvenience and will work as quickly as possible to get this resolved.
Call Before You Dig
Iowa law requires that any person, homeowner, professional, public or private entity, planning to engage in any form of excavation within the state of Iowa, must notify the Iowa One Call notification system, at 1-800-292-8989 or 811, at least 48 hours prior to excavating. The Iowa One Call notification system is a free call and a free service to all persons planning an excavation within the state of Iowa. The required 48 hours advance notice does not include Saturdays and Sundays or legal holidays.