Welcome to the official site of Cooperative Telephone Exchange. With new features and a new design, you can keep up to date on all your Cooperative's communications products and services, tech support questions, plus much more. You can login to your netINS Webmail account and even check the weather while you're here. So, make yourself comfortable, take a look around and be sure to check out the informational, educational and fun links provided here.
Click on the Residential Services link to the left for information on phone, internet, and video services.
Problems with your Services - Please check your battery backup unit located in the basement or utility room. Verify power is connected at the outlet and green lights are on. If you have taken these steps and your service is still out, please contact the office. Click here for information related to backup power for home phone services.
New Web Mail Update - Click here to learn more about accessing your Webmail.
Video Programming Update - Click here for an updated channel guide. The following channels were added on December 29, 2017:
Basic Package: IPTV 11.4 SD or channel 4, WOI 5.3 SD or channel 7, Cowboy Channel SD or channel 208, Hallmark Drama SD or channel 213
Basic HD Package: IPTV 11.2 HD or channel 402, KDMI 56.1 HD or channel 421, Cowboy Channel HD or channel 608, Hallmark Drama HD or channel 613
Cooperative Telephone Exchange will be removing the Local Weather Channel 100 on March 1, 2018. Please tune to channel 14 for live weather information. Spike TV channel 89 and 489 has changed to Paramount Network.
Call Before You Dig
Iowa law requires that any person, homeowner, professional, public or private entity, planning to engage in any form of excavation within the state of Iowa, must notify the Iowa One Call notification system, at 1-800-292-8989 or 811, at least 48 hours prior to excavating. The Iowa One Call notification system is a free call and a free service to all persons planning an excavation within the state of Iowa. The required 48 hours advance notice does not include Saturdays and Sundays or legal holidays.