Our Response to Help Contain COVID-19
- Cooperative Telephone Exchange has instigated additional cleaning practices at our office location and shared the Centers for Disease Control and Prevention (CDC) guidelines with our employees and reinforced prevention techniques.
- While practicing social distancing, keep in mind we offer several bill payment options: ACH payment, use of our drop box slot at the Kamrar office or Stanhope office, or mail a check.
- We currently are not entering homes unless the need is urgent. This will help protect you, our employees, and the communities. If we need to make a home visit, this will be determined on individual case by case basis by the General Manager.
The business office will be closed to the public beginning March 23, 2020.
If you need to enter the office to conduct business please call ahead at 515-826-3206 and we will make arrangements. Again, please avoid a visit to the office lobby and use other means of payment if possible. In the event we need to adjust our office hours we will make an announcement.
Problems with your Services - Please check your battery backup unit located in the basement or utility room. Verify power is connected at the outlet and green lights are on. If you have taken these steps and your service is still out, please contact the office. Click here for information related to standby power for home phone services.
New Web Mail Update - Click here to learn more about accessing your Webmail.
Video Programming Update - We now have Watch TV Everywhere available for our video customers with no additional cost. Content is limited to providers that offer TVE rights and not all channels are available. Watch TV Everywhere is TV programs that are available on something other than a TV set. This means your PC, laptop, iPad, iPhone or Android. Click here for steps on how to authenticate your WTVE account. Click here for an updated channel guide.
Notice of Channel Changes! On February 21, 2020 channel 38 Marquee Sports Network SD was added to the Basic Package and channel 438 Marquee Sports Network HD was added to the Basic HD Package. The NFL Channel SD was moved to channel 40 and The NFL Channel HD was moved to channel 440. DIY HD channel 600 will be added March 2, 2020. Click here for the new channel guide.
Call Before You Dig
Iowa law requires that any person, homeowner, professional, public or private entity, planning to engage in any form of excavation within the state of Iowa, must notify the Iowa One Call notification system, at 1-800-292-8989 or 811, at least 48 hours prior to excavating. The Iowa One Call notification system is a free call and a free service to all persons planning an excavation within the state of Iowa. The required 48 hours advance notice does not include Saturdays and Sundays or legal holidays.