Welcome to the official site of Cooperative Telephone Exchange. With new features and a new design, you can keep up to date on all your Cooperative's communications products and services, tech support questions, plus much more. You can login to your netINS Webmail account and even check the weather while you're here. So, make yourself comfortable, take a look around and be sure to check out the informational, educational and fun links provided here.
Click on the Residential Services link to the left for information on phone, internet, and video services.
Problems with your Services - Please check your battery backup unit located in the basement or utility room. Verify power is connected at the outlet and green lights are on. If you have taken these steps and your service is still out, please contact the office. Click here for information related to standby power for home phone services.
New Web Mail Update - Click here to learn more about accessing your Webmail.
Video Programming Update - We now have Watch TV Everywhere available for our video customers with no additional cost. Content is limited to providers that offer TVE rights and not all channels are available. Watch TV Everywhere is TV programs that are available on something other than a TV set. This means your PC, laptop, iPad, iPhone or Android. Click here for steps on how to authenticate your WTVE account. Click here for an updated channel guide.
Agreement Reached with FOX! We are pleased to announce that we have reached an agreement with FOX to continue to provide their programming on your lineup. There will be no disruption in service.
Each year, the cost of delivering the programming our customers want to see increases substantially. We are tough negotiators on your behalf so that we can reach the best agreements with programmers. Our commitment has always been to give you the right combination of networks at the best value possible.
We value you as a customer and appreciate your patience and support as we worked through our negotiations with FOX.
Notice of Channel Changes! On December 2, 2019 channels 1 through 28 will move to channels 356 through 392. The HD Channels 401 through 426 will move to channels 5 through 28. Click here for the new channel guide.
Cooperative Telephone Exchange added 5 new channels on November 8, 2019: 70- IHSSN GAMES, 359-WOI 5.4 Cozi DESM, 384-KCWI4 Quest DESM, 392-KDMI 56.3 Light TV, 470-IHSSN GAMES
Call Before You Dig
Iowa law requires that any person, homeowner, professional, public or private entity, planning to engage in any form of excavation within the state of Iowa, must notify the Iowa One Call notification system, at 1-800-292-8989 or 811, at least 48 hours prior to excavating. The Iowa One Call notification system is a free call and a free service to all persons planning an excavation within the state of Iowa. The required 48 hours advance notice does not include Saturdays and Sundays or legal holidays.