TELEPHONE

Check out our rates to see which service suits you best. Click here for information on local calling phone rates. 

Effective December 31, 2014 the local telephone service will no longer be governed by tariff. Click here for the Customer Notice explaining the removal of the local telephone service tariff. Click here for the Standard Agreement and here for the Telephone Service Catalog.

Telephone Calling Features
Every customer is unique, which is why Cooperative Telephone Exchange offers a broad range of calling features to suit the needs of the individual customers.
  • Call rejection
  • Call trace
  • Call waiting
  • Call identification blocking per line
  • Caller identification name
  • Caller identification number
  • Blocked call rejection 
  • Distinctive ring
  • Selective call forwarding
  • Speed calling
  • Three way calling
  • Voicemail

Call us or complete the Telephone Service Form by clicking here for a printable form you can fill out. Due to changes in Identity Protection, we require you apply for service in person at our business office. 

Iowa Low-Income Telephone Assistance Program

Federal Government Lifeline Program for Low-Income Telephone Assistance is available at Cooperative Telephone Exchange. This is a Lifeline-supported service that only eligible consumers may enroll in. Consumers must complete an Iowa Lifeline Assistance Certification Form and provide supporting documentation. This program is limited to one benefit per household, wireline or wireless. Lifeline is a government benefit program and consumers who willfully make false statements in order to obtain the benefit can be punished by fine or imprisonment or barred from the program.

Contact the business office for details on Low Income Telephone Assistance Program, click here to download the Iowa Lifeline Assistance Certification Form or click here for additional information.

 

Preventing and Detecting Billing for Unauthorized Charges referred to as “Cramming”.

Cramming is the practice of placing unauthorized, misleading or deceptive charges on a customer's telephone bill. Cooperative Telephone Exchange offers Third Party Blocking, Toll Blocking or Toll Limitation services. Third Party Blocking will help prevent the placement of unauthorized charges on customer telephone bills, an unlawful and fraudulent practice referred to as “cramming”.  To detect these unauthorized charges, Cooperative Telephone Exchange separates all Miscellaneous Charges and Credits on the toll statement of each bill, which allows customers to define legitimate “telecommunication charges” from “cramming”. 

Cooperative Telephone Exchange cannot guarantee ALL Third Party calls will be blocked.  

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