Check out our rates to see which service suits you best. Click here for information on local calling phone rates.
Effective July 1, 2019 the terms and conditions governing local telephone service provided by Cooperative Telephone Exchange are changing. Click here for the Customer Notice explaining the changes related to local telephone service terms and conditions. Click here for the Standard Agreement and here for the Terms and Conditions for Telephone, Broadband, and Cable Television Services.
Call us or complete the Telephone Service Form by clicking here for a printable form you can fill out. Due to changes in Identity Protection, we require you apply for service in person at our business office.
Iowa Low-Income Telephone Assistance Program
Federal Government Lifeline Program for Low-Income Telephone Assistance is available at Cooperative Telephone Exchange. This is a Lifeline-supported service that only eligible consumers may enroll in. Consumers must complete an Iowa Lifeline Assistance Certification Form and provide supporting documentation. This program is limited to one benefit per household, wireline or wireless. Lifeline is a government benefit program and consumers who willfully make false statements in order to obtain the benefit can be punished by fine or imprisonment or barred from the program.
Preventing and Detecting Billing for Unauthorized Charges referred to as “Cramming”.
Cramming is the practice of placing unauthorized, misleading or deceptive charges on a customer's telephone bill. Cooperative Telephone Exchange offers Third Party Blocking, Toll Blocking or Toll Limitation services. Third Party Blocking will help prevent the placement of unauthorized charges on customer telephone bills, an unlawful and fraudulent practice referred to as “cramming”. To detect these unauthorized charges, Cooperative Telephone Exchange separates all Miscellaneous Charges and Credits on the toll statement of each bill, which allows customers to define legitimate “telecommunication charges” from “cramming”.
Cooperative Telephone Exchange cannot guarantee ALL Third Party calls will be blocked.