RESIDENTIAL SERVICES
When it comes to who delivers your Telephone, Internet and Video service, you have the choice. Rely on your local provider, Cooperative Telephone Exchange.
With Cooperative Telephone Exchange, you’ll be choosing superior telephone products and service. Whether it’s local phone service or long distance, web surfing or watching TV, it’s all possible with Cooperative Telephone Exchange!
Click here for information related to services provided.
TELEPHONE SERVICES
EFFECTIVE JULY 1, 2019
the terms and conditions governing local telephone service provided by Cooperative Telephone Exchange have changed.
Explains the changes related to local telephone service terms and conditions
For local exchange service
For Telephone, Broadband, and Cable Television Services.
IOWA LOW-INCOME TELEPHONE
ASSISTANCE PROGRAM
Federal Government Lifeline Program for Low-Income Telephone Assistance is available at Cooperative Telephone Exchange. This is a Lifeline-supported service that only eligible consumers may enroll in. Consumers must complete an Iowa Lifeline Assistance Certification Form and provide supporting documentation. This program is limited to one benefit per household, wireline or wireless. Lifeline is a government benefit program and consumers who willfully make false statements in order to obtain the benefit can be punished by fine or imprisonment or barred from the program.
Contact the business office for details on Low Income Telephone Assistance Program.
PREVENTING AND DETECTING BILLING FOR "CRAMMING"
Cramming is the practice of placing unauthorized, misleading or deceptive charges on a customer's telephone bill. Cooperative Telephone Exchange offers Third Party Blocking, Toll Blocking or Toll Limitation services. Third Party Blocking will help prevent the placement of unauthorized charges on customer telephone bills, an unlawful and fraudulent practice referred to as “cramming”. To detect these unauthorized charges, Cooperative Telephone Exchange separates all Miscellaneous Charges and Credits on the toll statement of each bill, which allows customers to define legitimate “telecommunication charges” from “cramming”.
Cooperative Telephone Exchange cannot guarantee ALL Third Party calls will be blocked.
BASIC
Digital Service Package
162+ Channels
Stereo Music Channels
HD Program Service
$99.95
+ tax
EXPANDED
Digital Service Package
205+ Channels
Stereo Music Channels
HD Program Service
$107.95
+ tax
VIDEO SERVICES
Cooperative Telephone Exchange offers high definition video service to our customers.
Premium Add-Ons
Add these Premium channels to your Basic or Extended
Digital Service Package
Showtime
Starz
HBO
Adult
Cinemax
$17.95/month
$14.95/month
$17.95/month
$15.95/month
$12.95/month
Add Cinemax + any other premium for $24.95/month
Additional Features:
DVR
This feature allows the recording of live tv so programs can be viewed at any time. This will also allow the subscriber to pause rewind and fast forward a live program. Contact us for details.
Pay-Per-View
Pay-Per-View (PPV) is currently available and must be requested
Video Customer Resources:
Willow Remote Control Information >
Willow Remote Control User Guide >
Maxi Remote Control Information >
Installation Fees:
Additional set top boxes
First set top box
Each additional set top box
$5.00/month
$25.00
$10.00
watchTVeverywhere >
Click above to login or register.
Interested in
SAVING MONEY?
Contact us to learn about bundling services!
If you experience issues with closed captioning please contact the business office at 515-826-3206 or after hours at 515-826-6206.
INTERNET SERVICES
100Mbps
Broadband Service
$45/month
300Mbps
Broadband Service
$85/month
800Mbps
Broadband Service
$125/month
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