RESIDENTIAL SERVICES

When it comes to who delivers your Telephone, Internet and Video service, you have the choice. Rely on your local provider, Cooperative Telephone Exchange. 

 

With Cooperative Telephone Exchange, you’ll be choosing superior telephone products and service. Whether it’s local phone service or long distance, web surfing or watching TV, it’s all possible with Cooperative Telephone Exchange!

 

Click here for information related to services provided.

TELEPHONE SERVICES

 

EFFECTIVE JULY 1, 2019

the terms and conditions governing local telephone service provided by Cooperative Telephone Exchange have changed.

Customer Notice   >

Explains the changes related to local telephone service terms and conditions

Standard Agreement   >

For local exchange service

Terms and Conditions   >

For Telephone, Broadband, and Cable Television Services.

IOWA LOW-INCOME TELEPHONE

ASSISTANCE PROGRAM

Federal Government Lifeline Program for Low-Income Telephone Assistance is available at Cooperative Telephone Exchange. This is a Lifeline-supported service that only eligible consumers may enroll in. Consumers must complete an Iowa Lifeline Assistance Certification Form and provide supporting documentation. This program is limited to one benefit per household, wireline or wireless. Lifeline is a government benefit program and consumers who willfully make false statements in order to obtain the benefit can be punished by fine or imprisonment or barred from the program.

Contact the business office for details on Low Income Telephone Assistance Program.

PREVENTING AND DETECTING BILLING FOR "CRAMMING"

Cramming is the practice of placing unauthorized, misleading or deceptive charges on a customer's telephone bill. Cooperative Telephone Exchange offers Third Party Blocking, Toll Blocking or Toll Limitation services. Third Party Blocking will help prevent the placement of unauthorized charges on customer telephone bills, an unlawful and fraudulent practice referred to as “cramming”.  To detect these unauthorized charges, Cooperative Telephone Exchange separates all Miscellaneous Charges and Credits on the toll statement of each bill, which allows customers to define legitimate “telecommunication charges” from “cramming”. 

Cooperative Telephone Exchange cannot guarantee ALL Third Party calls will be blocked.

 

VIDEO SERVICES

Cooperative Telephone Exchange offers high definition video service to our customers.

BASIC 

Digital Service Package

162+ Channels

 

Stereo Music Channels

HD Program Service

$71.95

+ tax

EXPANDED 

Digital Service Package

205+ Channels

 

Stereo Music Channels

HD Program Service

$89.95

+ tax

Premium Add-Ons

Add these Premium channels to your Basic or Extended

Digital Service Package

Showtime
Starz
HBO
HD
Adult
Cinemax

$17.95/month

$14.95/month

$17.95/month

$8.00/month

$15.95/month

$12.95/month

Add Cinemax + any other premium for $24.95/month

Additional Features:

 

DVR

This feature allows the recording of live tv so programs can be viewed at any time. This will also allow the subscriber to pause rewind and fast forward a live program. Contact us for details.

Pay-Per-View

Pay-Per-View (PPV) is currently available and must be requested

Installation Fees:

 

$25.00
$10.00

$5.00/month

Additional set top boxes

First set top box

Each additional set top box

watchTVeverywhere  >

Click above to login or register.

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Interested in
SAVING MONEY?
Contact us to learn about bundling services!

If you experience issues with closed captioning please contact the business office at 515-826-3206 or after hours at 515-826-6206.

 

INTERNET SERVICES

10M 

Broadband Service

$20/month

50M 

Broadband Service

$85/month

25M 

Broadband Service

$45/month

100M 

Broadband Service

$125/month

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Protect Yourself with

 

80% of computer users aren't aware that they have spyware programs on their computers.

63% computer users have experienced at least one problem associated with spyware or viruses in the past year.

The majority of anti-virus programs are not updated or set up properly.

Now there's help with SecureIT Plus from Cooperative Telephone Exchange.  SecureIT Plus provides the only fully automated and guaranteed computer protection service designed for your home or small business.

No more wasting your time trying to pick the right products, installing them yourself, ensuring they remain updated, and keeping up with the increasing number of Internet threats.

© 2020 by Cooperative Telephone Exchange. Carefully handcrafted by SPIN.